The hub is down. How do I get it back up?

If you notice that none of the devices are working when you try to control them from your phone, try a few things below:

  1. Do you have an Internet connection? - Check to see if your Internet is up and running. If it is not, try to restart your router by unplugging the cord and plugging it back in. If this works, try to run your smart devices again with your phone.

  2. If you have an internet connection and the devices are still not working. Go to the smart hub located near your internet router. What color light do you see on the hub?

A Green Light means the hub is active and should be communicating with the smart devices. 

A blinking blue light means your hub is having trouble connecting to your local network. Nine times out of ten, this is just a basic Ethernet connection issue. Make sure your Ethernet cable is plugged into the back of the hub securely, and not loose. You can also try swapping the Ethernet cable for another shielded model in case the one you're using is defective. 

A steady blue light means the the hub is trying to connect to our servers. Usually this is a problem with outbound traffic from your network being blocked. Double check your network settings and be sure to open port 443. 

A blinking green light means your hub is looking for devices that are trying to connect. 

Sometimes, you simply have to unplug the hub and plug it back in to restart. If you are still having trouble, please contact us.

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